When and how you can request a refund or cancel a Networkschef subscription.
Effective date: 27 July 2026 · Last updated: 27 July 2026
If you're a first-time customer on a new Networkschef Cloud Hosting plan (Starter, Business or Pro), you may request a full refund within 7 days of your initial purchase if you're not satisfied, provided the account has not been used in a way that breaches our Terms of Service Acceptable Use Policy.
The 7-day money-back guarantee applies only to a plan's first billing cycle. For subsequent renewals (monthly or yearly), cancelling stops future billing but does not refund the current, already-active billing period — your Service remains active until the end of that period. Annual plans cancelled partway through a term are not eligible for a pro-rated refund of the unused period, except where required by law.
These products are billed on the plan/tier selected at signup. Unless a specific trial or money-back period is advertised for the product at the time of purchase, refund requests are reviewed case-by-case — for example, where a Service was unavailable for a sustained period in breach of our SLA Agreement, or was not delivered as described.
Email support@networkschef.com with your account/registered email, the product and billing date, and the reason for your request. Our team may ask a few clarifying questions before approving a refund.
Approved refunds are issued to the original payment method within 7–10 business days, subject to your bank or payment provider's own processing timelines.
We may revise this Refund Policy from time to time; the "Last updated" date above reflects the latest revision. Changes apply to purchases made after the update date.
Questions about refunds or cancellations can be sent to support@networkschef.com or sales@networkschef.com.
Reach out and our team will help clarify anything in this policy.